Returns and Exchanges
If for any reason you are not satisfied with your purchase, we will be happy to complete an exchange or refund. Please call or email and we will send you a Return Authorization Form and then return the merchandise within 30 days of purchase. Unfortunately, shipping charges are not refundable. If you are experiencing an issue with a product that was purchased from a retail location, please contact them directly.
Should you receive a damaged item, please contact us within 7 days of receiving and provide details and a picture. Customer service can be reached by phone or at info@crystalhills.com. Kindly provide the order details.
Sales Tax
We are required to collect provincial or state taxes on orders, with the amount being determined by provincial or state legislation.